Common Questions About Your Amazon Pay Balance
Money on Amazon Pay and Common Questions Only the mobile app or mobile website will have this capability. Click the link to see the information below in your preferred regional language, including Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, and Bengali.
Advice for Protecting Your Account: Never Post Your Banking Details Online If you need help with a purchase or an existing account, you should always go through Amazon's Contact Us page to get in touch with customer service. Avoid giving out your One-Time-Password
This function is currently available only on Android devices. This choice is currently impractical for desktop/iOS users to use. When this function is made available for iOS users, we will post an update here.
You can use your Amazon Pay balance UPI ID to send and receive funds from your Amazon Pay balance: Money account once you've signed up for it.
Note:
First, you can only move the cash value of your Amazon Pay balance. The gift card feature is not usable at brick-and-mortar stores and cannot be sent to friends and family. Just use it to buy stuff on the internet
Users with either a Small PPI (one opened with minimal information, like a mobile number and self-declared name and identification number of any permissible government ID) or a Full-KYC PPI can use their UPI ID to make purchases from any business. In contrast, only Full KYC PPI users can make payments to individuals or make bank account transfers.
Please see here for the full terms and conditions.
Making a purchase and subsequently making a payment to the retailer:
- Shopper-Facing Web Storefront:
- The PSP merchant site will ask for your UPI number.
- Amazon will alert you about your payment request via app.
- Review the payment request by clicking on the notification, and then confirm the payment if everything is correct.
- If you do not receive the payment request notification on your mobile device, or if you accidentally delete it, you can still view the payment request and complete the transaction without entering an additional MPIN by visiting the Amazon Pay page in the Amazon app and clicking on "Approve Payment."
- Non-online store:
- Access the Amazon Pay "Scan & Pay" button.
- Any UPI QR code can be read by a smartphone camera. It's important that the QR code is readable within the scanning area. A second option is to use a QR code scanner to access the pictures in your photo album. It's important to note that you'll need to grant access to your camera and photo gallery. )
- After the QR code is scanned, you can check the payee's details and enter the payment amount.
- Simply choose "Amazon Pay Balance" as your payment method, enter the amount, and proceed to checkout without entering an additional MPIN.
The UPI ID can be used to make purchases from any business, regardless of whether the user has gone through full or minimal Know Your Customer (KYC) verification. however, only Full KYC users can make payments to individuals or make bank account transfers.
Transferring money: PPI holders who have completed their Know Your Customer (KYC) requirements can use their UPI ID to send money to another PPI holder or to their bank account.
- Online money transfers using Send Money services
- In the Amazon Pay section, select the "Send Money" button.
- You can transfer funds from your Amazon Pay balance using any of the following options: Send to a contact, Send to a UPI ID/UPI enabled wallet, Send to a bank account, Recently Transacted.
- Please double-check the payee's name and amount before submitting.
- The 'Pay Now' button allows you to finish the transaction without entering an MPIN.
- Requesting a transfer of funds using Collect:
- Visit the Amazon Pay page in the Amazon app and tap the 'Approve Payment' request notification if you have received a payment request through UPI and wish to pay it using the UPI Service.
- You have the option of either approving or rejecting the pending payments that have been requested once you have reviewed the requests.
- A request summary will appear in your Amazon app after you've paid for it.
- When you're ready to finish your purchase, click the "Pay Now" button without entering an additional MPIN.
- If you say no, the transaction won't go through.
Money Request:
- Requester's UPI ID: Please enter the sender's UPI ID.
- Sender's request: Pick the sender's number from your phone's contacts.
The sender's UPI ID will automatically fill in if the selected contact has an Amazon Pay UPI ID or is a previously saved UPI ID in your Amazon app. A sender's UPI ID is required to receive funds otherwise.
It's important to note that the UPI ID associated with your Amazon Pay balance (mobile#@amazonpay) is distinct from the UPI ID associated with your bank account (mobile#@apl) when using Amazon Pay. If you use your UPI ID to make purchases on Amazon, the funds will be transferred to and from your Amazon Pay balance: Money account, rather than your regular bank account. In order to conduct financial transactions from your bank account, you can use your Amazon Pay UPI ID (mobile#@apl). Amazon Pay balance UPI ID creation does not necessitate linking a bank account. Go to 
Visit the Amazon Pay Balance UPI ID Setup page and add funds.
By using your Amazon Pay balance UPI ID (mobile#@amazonpay), you can access your funds without setting up or entering a UPI PIN. With Amazon Pay balance UPI, you can make payments with just one click, and you'll never have to worry about failed transactions. When you use an UPI handle linked to your Amazon Pay balance, all of your transactions are validated by us to guarantee their safety.
UPI Scan & Pay and Online Merchants:
- For those with a Full KYC and a Small PPI account, the monthly spending cap is INR 30,000.
Limits on how much money you can send to someone (this option is restricted to Full KYC users):
- Every day, you may only make ten wire transfers.
- Maximum of 30,000 INR per month for wire transfers
Limits on Transfers
- Within 24 hours of your first successful transaction, which may have been made using the UPI handle associated with the Amazon Pay balance: Money account, you will be limited to transferring a maximum of INR 5,000.
- If you exceed your monthly transfer limit, the funds will roll over into the following month. One million Indian Rupees (INR) is the maximum that can be transferred in a single UPI transaction.
• Obtain upper bounds on requests:
- Amazon only allows 5 daily withdrawal requests per UPI ID for Amazon Pay balances.
A quick check on the following would be appreciated:
- Neither numerals nor non-alphanumeric characters may be included in the account name.
- A valid phone number and government-issued identification number must be associated with your account.
Account SettingsVerify the identical in the Account Settings. - It's also possible that something is holding up your Full KYC. If that's the case, you'll need to go through Full KYC.
In the absence of any of the aforementioned problems, it's possible that you've simply hit your monthly load cap.
Add MoneyUse the "Add Money" button to see your new spending cap.
Account SettingsVerify the identical in the Account Settings. If you register for UPI through the Amazon app, you can use your Amazon Pay balance to conduct UPI transactions. Please take note that this function is only available on Android devices at the present time. This choice is currently impractical for users on desktop computers and iOS devices. If you own an iOS device and want this functionality, keep checking back here for updates.
- Log in with your Amazon credentials to access your Amazon Pay balance: Money account within the Amazon app ("Amazon App"). credentials in your Amazon account; (Please note that the mobile number in your Amazon App should correspond with the mobile number of the phone on which the Amazon App was downloaded. )
- Customers with an existing Amazon Pay balance: Money account can activate the Amazon Pay balance: Money UPI Service by verifying their mobile number on the "Add Money" page of the Amazon app.
- If you haven't already, you can open an Amazon Pay balance: Money account by providing the necessary information, which includes a valid government ID number. After that, you'll need to sign up and confirm your mobile phone number. If you want to link your Amazon Pay balance to a mobile number, you'll need to use a Money UPI card that has the same number as your Amazon account. It's possible that this number isn't associated with the chosen government ID in any way. After you enter your information and click "Continue," Amazon will verify your mobile number and enable UPI Services for your Amazon Pay balance: Money account.
Check that your SIM card is good to go in every way, meaning it has credit, isn't tied to an international number, and is active. Amazon requests permission to verify your mobile phone number by sending and reading an SMS.
The SIM card used for verification purposes must match the one associated with the Amazon account in question. The moment you fill out the form and click "Continue," your mobile number will be confirmed.
Here's how to change your mobile number in the Amazon app if it doesn't match the one in your Amazon account.
- Log in to the Amazon app or desktop site and navigate to the "Your Account" section.
- Access the Login and Security section of Your Account.
- Change your mobile number by clicking the edit button next to it.
Amazon Pay balance: Money accounts cannot be shared by multiple UPIs.
View StatementThe View Statement option details all purchases made with an Amazon Pay balance.
You can restrict the amount of your Amazon Pay balance that can be spent at any given time. There are two approaches to this:
- Limit the total amount you can spend in a single purchase.
- Place a daily cap on the number of purchases you can make.
You can reach us through amazon.in/contactus if you're interested in setting this up.
Note:
- Your regular monthly spending cap is currently Rs. Ten Thousand Dollars if you have a Mini PPI
- The Amazon Pay 'Gifts and Credits' section is excluded from this cap.
Amazon Pay Balance: Money Account Why can't I see my existing credit card to add funds?
Credit card top-offs of the Amazon Pay balance: Money account are currently disabled on a number of distribution channels. You may, however, use any of the other acceptable payment methods, including UPI, debit card, and online banking.
Your Amazon Pay balance is $.
With an Amazon Pay balance, you can shop at thousands of online stores, including Amazon itself, thanks to Amazon Pay (India) Private Limited's digital payment solution. in addition to our other associated digital properties
Money and Gifts & Credits are the two parts that make up the total balance. Accordingly, your Amazon Pay balance is the sum of your money, gifts, and credits.
Your Amazon Pay balance is divided into two sections, Money for the funds you add yourself and Gifts and Credits for the Gift Card balance and any credits or refunds you've received. 
StatementYour Statement is your go-to source for seeing how your money is being spent at any given time.
Question: How do I add funds to my Amazon Pay balance? How long do you think it would take
- Funding your Amazon Pay account is as easy as using your debit card issued in India, logging into your bank's online banking system, or using the Amazon Pay UPI app. Read these directions carefully and carry them out as directed.
- If you're a prime member, you can add cash to your Amazon Pay balance by having a delivery person collect the funds from you at your home. To find out more, please visit this link. It's important to know that the monthly limit for cash loads is INR 50,000. Only Full KYC PPI and Small PPI accounts (with cash loading facility) are eligible for this service, while Small PPIs (without cash loading facility) are not.
A recharge is usually credited immediately, but there may be a 15-minute delay occasionally. Amazon Pay balance: Money at doorstep through cash load deposits to your account within four to five minutes. This could take up to 6 hours in rare cases.
When does my Amazon Pay balance, if any, become invalid? Is there a cost per minute or per month
Amazon Pay balance: Money does not have an expiration date, though Amazon reserves the right to do so if and when required and mandated by a regulatory body. Email and/or text message alerts will be sent to you in the time leading up to this. For further information, please review our terms and conditions. The process of adding funds to an existing Amazon Pay balance is free of charge.
Can you tell me how to get a refund for purchases made with my Amazon Pay balance?
The Amazon Pay balance used to make the initial purchase is where the refund should be sent. A refund will be issued to the original method of payment (credit card or Amazon Pay balance) if applicable. Refunds for UPI purchases made with an Amazon Pay balance will be credited back to the same Amazon Pay balance account used for the original purchase. Timeframe for refunds is 2–4 business days.
Can I use the "Money" portion of my Amazon Pay balance for purchases, or do I need to upgrade it first? Is there any benefit to linking my UPI ID to my Amazon Pay balance?
Amazon Pay balance: Money can be used for purchases without creating a UPI ID. Amazon Pay will continue to function normally, and you will be able to make purchases from any online store, including Amazon, without creating a UPI ID. website, as well as the other sites and apps we're affiliated with You can transfer funds from your Amazon Pay balance to a friend, a bank account, or another UPI-enabled wallet, but only if you set up a UPI ID. Scan items and pay with your Amazon Pay balance, or ask to have funds added to your Amazon Pay balance (as applicable to your account type). Go to 
Fund Your UPI ID Account by Adding Funds.
I received a refund on a purchase made with my Amazon Pay balance; when will the money be added to my Amazon Pay balance?
Within 72 hours of the product's shipment, eligible customers will see the cash rebate credited to their account. Visit https://www.amazon.in/gp/payment/statement to check your Amazon Pay balance. To learn more about rebates, visit this page.
In what ways can I terminate my Amazon Pay Money account? Can you tell me how to cancel my Amazon Pay UPI ID?
Amazon Pay balance: Money account cancellation requests should be submitted via amazon.in/contactus.
For those who no longer wish to use their UPI ID with Amazon Pay, the De-register option is easily accessible via the Go to Amazon Pay's UPI-based Add Money page. To cancel your Amazon Pay balance UPI ID registration, select Deregister.
Instances of Auto-Reload and Their Configuration In what menu can I modify the Auto Reload settings?
When your Amazon Pay balance drops below a certain, user-specified amount, money will be added to your account automatically. Learn how to set up Auto-reload by reading on.
- Visit the page where you can add funds and select the option to automatically add funds.
- If the balance falls below a certain threshold, you can have it automatically reloaded by tapping "Auto Reload for" and entering the amount you'd like to add.
- Select "When balance drop below," then type in the minimum amount you'd like to see your account balance drop to. When your Amazon Pay balance: Money drops below this threshold, the amount you specified in Step 1 will be automatically added.
- With "Continue," you can enter the information for the credit or debit card you'll be using to add funds to your Amazon Pay balance.
- Carry on with the setup process for Auto Reload by verifying your card.
How to modify Auto-Reload settings:
- Go to Visit the page where you can add funds and then select the option to manage automatic replenishment.
- To turn Auto-reload on or off, use the toggle switch on top. Both the amount to be added and the minimum required amount are adjustable.
I've tried using the Amazon app to upload the files, but to no avail.
- If you are using an outdated version of the Amazon App, you will experience this problem. If you use the same, make sure to update it on the app or play store.
- We ask that you use the "Take a photo" feature to upload your valid ID.
What do I need to do to modify my profile?
Account SettingsIn Account Settings, you can make changes to your account information.
Is it required to change a government-issued identifier when adding funds to Amazon Pay?
According to regulations set forth by the Reserve Bank of India, before you can add funds to your Amazon Pay balance: Money account, you must first provide a government-issued identification number. The Gifts and Credits feature can still be used even if this data is not updated. You can also use any money you already have in your Amazon Pay balance.
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